Faulty items and Australian Consumer Law
If an item purchased from Marietta Mehanni is faulty, any related return and refund rights we offer you will apply in addition to, and do not limit, other rights and remedies you may have under law, including under the Australian Consumer Law.
If you identify a faulty item, please contact us as you may be entitled to a refund or replacement (where available). You will be required to provide a photo of the item to demonstrate where the fault is.
Where possible, please notify us of faulty items by contacting us within 30 days from receipt of delivery.
Faulty items do not have to be returned in their original packaging but must be packaged appropriately to avoid damage during the return shipping process.
Factors such as age, price, the item’s condition, and the disclosures made about the item may be relevant to your return and refund rights under the Australian Consumer Law.
Customer Damage
Marietta Mehanni is not required to accept any returned item that, because of customer negligence, misuse or tampering is, damaged, missing parts or in unsellable condition.
Conditions applying to change of mind returns
All items being returned for change of mind must be returned in the same condition in which you received the item. This means that, for change of mind returns:
All items must be returned unused and undamaged. You will be required to provide a photo of the goods before they will be accepted as a return.
All items must not be damaged, missing parts or in unsellable condition because of customer negligence, misuse or tampering;
All items must not have been resized, damaged or otherwise altered after delivery;
Packaging must be unopened and seals intact (where applicable).
All packaging and documentation must be included with the item being returned for change of mind.
Marietta Mehanni is not required to accept change of mind returns on items outside the specified return window (30 days) or change of mind returns of items that do not comply with this Change of Mind Returns Policy.
These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.
Shipping for change of mind returns
For change of mind returns of item(s):
You are responsible for any return shipping costs. If you wish to have an alternate item instead (purchased the incorrect item), you will be provided with an invoice for the additional shipping costs. Once the invoice is paid, the alternate item will be shipped.
